Zagreb Airport Arrivals (ZAG)

Flight Arrivals at Zagreb Airport

Upon arrival at Zagreb Airport (ZAG), please make sure to retrieve your luggage and other personal belongings at the designated Baggage Claim area at the terminal.

In the case of missing baggage, passengers may approach the nearest Visitor Information Desk. Phone: +385 1 4562 170.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

The Lost and Found Phone: + 385 1 456 2229.

Note: The airport will keep all items for some time. After said period, the property will be deemed abandoned.

Wi-Fi at Zagreb Airport

Free, unlimited Wi-Fi is available at the Zagreb Airport. You connect to the “Zagreb_Airport_Free” network.

Transfer Services at Zagreb Airport

Ground transportation facilities from ZAG include rental cars, taxis, rideshares, shuttles, and buses.

A typical taxi fare from the airport to the downtown area would be around €24 (HRK 180) for a ride with up to 4 passengers and the journey duration is 30 minutes.

Rental Car Services at Zagreb Airport

Upon arrival at Zagreb Airport, you can find the desks of the Car Rental companies in the terminal building after customs and passport control.

The rental facility is generally open 24/7, but operation hours may vary.

Remember to print your car rental voucher for more information.

To book, present identification, and receive your rental agreement. The counter representative will give the customer the keys & directions to their car.

Please inquire at your service provider for specific service hours and return procedures. See and compare all rental car companies at Zagreb Airport.

Plan and book your rental car as soon as possible ahead of your trip. Also, plan to check with your rental car company to confirm your reservation ahead of your trip.

Ride Shares at Zagreb Airport

Rideshares pick passengers at the designated area at the Ground Transportation Center.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver.

They can also request a ride a few days before their flight to avoid the inconvenience.

Ridesharing apps should let users verify the identity of drivers by checking out their faces, license plates, and colors.

Taxis at Zagreb Airport

Taxis are found at the Ground Transportation Center outside the Baggage Claim area.

A typical taxi fare from the airport to the downtown area would be around €24 (HRK 180) for a ride with up to 4 passengers, and the journey duration is 30 minutes.

If you need to travel outside the city area, please consult your driver for rates. It is not customary to give the driver a tip in Croatia but it is appreciated for good service. See more information about taxis at Zagreb Airport.

Keep a record of the cab company, vehicle number, and driver's name just in case you leave something behind.

Trains at Zagreb Airport

The railway connection is available at Zagreb Glavni Kolodvor (Croatian for Zagreb Main Train Station) near downtown.

The taxi fare to the city center is approximately €24.00 (HRK 180) for a ride with up to 4 passengers and the journey duration is 30 minutes. More information about train services near Zagreb Airport.

Buses at Zagreb Airport

Bus No. 290 takes you from ZAG to Kvaternikov Square, a central transport hub in downtown Zagreb.

The public bus leaves roughly every 35 minutes during the day and a single-ticket costs €0.5 (HRK 4) for a single ride lasting up to 30 minutes and €0.9 (HRK 7) for rides up to 60 minutes long. More information about buses to and from Zagreb Airport.

Tickets are €4 (HRK 30), and Pleso Prijevoz shuttle buses leave every 30 minutes between 6.00 AM -10.30 PM and whenever a flight arrives during the late-night hours.

Follow signs to ground transportation in the direction of the bus stop at the airport.

Hotel Shuttle Services at Zagreb Airport

Many hotels in Zagreb provide shuttle services. Passengers may confirm with their local hotel if this is available at their accommodation.

Shuttles pick up passengers at the Ground Transportation Center in front of the terminal.

Parking at Zagreb Airport

ZAG provides safe and comfortable parking spaces for its customers. The facility is open 24/7.

This airport is in Croatia and is one of the most crowded ones in the country. See more information about short and long term parking at Zagreb Airport.

Passengers who want to park their car at the airport must ensure that they arrive earlier to have plenty of time to look for parking to avoid being late for their flight.

Other Services at Zagreb Airport

Wi-Fi at Zagreb Airport

The airport provides complimentary Wi-Fi throughout the terminal building. Please connect to the “Zagreb_Airport_Free” network.

ATMs at Zagreb Airport

ATMs are available on the Ground Floor.

Currency Exchange at Zagreb Airport

ICE provides currency exchange services at the Departures and Arrivals Halls.

Nursing Stations at Zagreb Airport

If you are traveling with an infant, there are baby changing facilities available throughout the terminal.

Expressed milk and ice packs can be carried through the checkpoint.

Restrooms at Zagreb Airport

Accessible restrooms and regular restrooms are throughout the airport.

Food and Beverages at Zagreb Airport

There are food and beverages shops throughout the airport terminals. Most food concessions operate on varying schedules.

Shopping at Zagreb Airport

Aelia offers Duty-Free shopping. In addition, a few shops are available, including a Tisak Convenience shop in the Arrivals area.

Smoking at Zagreb Airport

Smoking is permitted in designated areas within the Passenger Terminal Building smoking cabins located on the 2nd floor of the International and Domestic Departures.

When in the facility, please follow smoking regulations at all times

Lost and Found Section at Zagreb Airport

For items lost on the aircraft or at the gate area, please contact the respective airlines lost and found.

If you lost an item in any other area at the airport, including the security checkpoints and shuttle buses, please contact the Lost and Found Office at + 385 1 456 2229.

Or you can also complete the Lost and Found process at the Information Desk in the Departure Hall on the second floor.

When leaving your details for lost items(s), please include your full name, contact details, phone, email, and a description of the item(s).

The airport will keep all lost and found items for a considerable time of at least 30 days. After said period, the property will be deemed abandoned.

Please talk to the airport representative at the counter.

Information Desk at Zagreb Airport

Please follow the overhead signs to locate the Information Desk in the Departure Hall on the second floor.

The information on such lost and found items can be checked via telephone number +385 1 4562 170 or e-mail address Infodesk@zag.aero daily.

Pet Relief at Zagreb Airport

Pet owners have to respect the Community rules on the movements of pet animals at ZAG.

It is vital to check with the airline about any restrictions or special rules regarding carrying pets on board a flight.

You must also verify whether any health certificates, documents, and/or quarantine are required in the destination country.

Pets must be carried in containers (kennels) that are strong enough to withstand breaking and prevent escape.

Baggage Claim at Zagreb Airport

Retrieve luggage at your designated Baggage Claim on the Ground Level of the terminal. Carts are available to assist passengers with special needs.

In the case of missing items, contact your respective airline or their airline ticket counter.

The Airport Lost and Found Phone is + 385 1 456 2229.

When leaving a message, include your name, email, contact phone number, and a brief description of the lost item(s).

Disabled Passengers at Zagreb Airport

Zagreb Airport is fully accessible to passengers with special needs, and wheelchairs are allowed to the gates and aircraft doors.

Additionally, they may notify the airline, travel agent, ticketing agent, flight attendant, or gate agent when carts, wheelchairs, or medical transportation is needed.